Commercial Service Dispatcher
Sarasota, FL
Full Time
Sarasota Service Plumbing
Mid Level
Commercial Service Dispatcher
Location: Sarasota, Florida
Join a Legacy of Excellence
Ackerman Plumbing is seeking an experienced and detail-oriented Commercial Service Dispatcher to support and optimize our service operations across commercial projects. If you're passionate about delivering excellent customer service and thrive in a fast-paced environment, we encourage you to apply and become part of our legacy of excellence.
About Ackerman
Family-owned and operated since 1946, Ackerman Plumbing has proudly provided expert craftsmanship across four generations. Our projects range from hospitals and hotels to educational institutions and museums, consistently setting industry standards for quality and reliability. Our company built its reputation on the belief that our customers deserve nothing less than “World’s Greatest Plumbers."
Benefits
- Competitive salary commensurate with experience
- Paid Time Off and 9 Paid Holidays
- Comprehensive Health, Vision, and Dental Insurance
- 401(k) Retirement Plan with 4% Company Match
- Access to the latest technology and dispatch tools
- Ongoing professional development and career advancement opportunities
- A collaborative, supportive work environment that fosters excellence.
Position Overview
As a Commercial Service Dispatcher, you will serve as the critical communication hub between customers, field technicians, and internal teams. You will manage daily schedules, dispatch service calls, and ensure timely response and resolution of service issues to support operational efficiency and customer satisfaction.
Primary Responsibilities
- Dispatch commercial service technicians to job sites in accordance with availability, skill set, and job urgency
- Maintain the service calendar and manage real-time updates to schedules
- Communicate clearly with technicians and customers regarding job statuses, delays, or updates
- Receive, document, and prioritize incoming service requests
- Coordinate with service managers and parts teams to ensure timely completion of jobs
- Support administrative tasks including work order entry, job tracking, and customer invoicing
- Perform other duties as assigned to support overall project and company success
Proficiencies
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Experience with scheduling/dispatching software is preferred
- Strong communication and organizational skills
- Ability to multitask and stay calm under pressure
Commitment to Excellence
We are seeking a self-starter with high attention to detail and a commitment to customer satisfaction, safety, and operational efficiency.
Equal Employment Opportunity Statement
Ackerman Plumbing is an Equal Opportunity Employer. We are dedicated to building a diverse and inclusive workforce where all employees are valued, respected, and empowered to contribute to our shared success. We do not discriminate based on race, color, religion, gender, national origin, disability, veteran status, or any other legally protected status.
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